When ordering your mats, please use stock number, including the three-digit color code, to denote the mat style, size and color. When ordering samples, mat selector guides or chain sets, please call our Customer Service Department at 1-855-864-6281, fax your request to 305-716-2856 or email firstname.lastname@example.org Note that all pick-up orders require 24-hour notice.
Terms are cash before shipping. If credit is necessary please fill out our credit application completely and return it to our Credit Department as soon as possible. For an application, please click here.
All sizes are approximate. All vinyl border mats have a _ “border unless specified at the time of order. Carpet surfaces have a 1” tolerance in width. All vinyl-backed mats are available with borders. Mats requiring a tolerance of +/- _” may require factory applied, glued on edging (additional charges apply). On custom mat widths, we charge cut pricing levels for the full standard width of each product (e.g., on a 42” mat, we will charge for a full 48”). Edging and nosing widths are included in calculating complete mat sizes.
Pricing & Packaging:
All prices are FOB shipping point. Prices are subject to change without notice. All individual mats are packaged one unit per carton, unless specified on your order. Roll goods are shipped with an inner core and high-quality wrapping.
Returned Goods Policy:
Requests for all returns of merchandise must be made to our Customer Service Department. All returned goods will be assessed a 25% restocking charge and freight must be pre-paid. Returns can be made up to 30 days after the original ship date. Please contact our Customer Service Department at 888-864-6821 for a Return Materials Authorization (RMA). Items returned without authorization or by collect freight will be refused. Items produced to customer specification, custom cuts, specialty items, logos, discontinued items, seconds, obsolete and used products are non-returnable.
Order cancellations must be sent in writing via fax within 24 hours of order placement. Cancellations after 24 hours will not be accepted. Stock items that are cancelled after product has been shipped are subject to a 25% restocking charge and freight must be pre-paid by the customer. Special cuts, custom materials and logo mats orders cannot be altered or cancelled once the manufacturing process has started.
Damaged Goods / Shortages:
It is strongly suggested that all orders be counted and inspected before they are accepted. Any damages or shortages should be documented on the freight bill. In accordance with ICC regulations, the consignee is responsible for filing claims with the freight carrier. Contact the carrier immediately to file a claim and schedule an inspection. Remember to keep your original packaging. We also recommend that you take pictures of the damaged goods whenever possible.